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Parent Portal: Request a refund for an excursion

The School Bytes parent portal enables you to view all your children in one portal and process payments for multiple siblings in one transaction.

Once your portal has been activated you can use it to give consent for events, process online payments and view the school calendar.

Please note: Transactions made through the online payment portal will appear on your bank statement as 0SCHOOLSONLINE 0000 PARRAMATTA AU.

Steps

1. Open the parent portal link – https://portal.schoolbytes.education/auth/login – and log in to your portal.

Parent Portal - login.png

2. Select the activities icon.

A list of events will be displayed.

Parent Portal - home - activities.png

3. Select request refund.

Parent Portal - excursions - request refund.png

4. Select a refund reason.

Parent Portal - excursions - request refund - reason.png

5. Enter a comment.

The comment will be visible for the school to assist in processing the refund.

Parent Portal - excursions - request refund - comment.png

6. Select an option from the payment method.

If available, the refund should be processed back to the original card.

Parent Portal - excursions - request refund - refund method.png

7. Select submit request.

The refund request will now be sent to the school for approval. Once the refund has been approved payment will be sent to the payment method selected.

Parent Portal - excursions - request refund - submit request.png

Further assistance

If you have any questions relating to this article, please contact your school.

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