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Parent App: Request a refund for an excursion

The School Bytes parent app is available for Apple and Android devices. Complementing the parent portal, the app makes it easier for parents to stay connected to your school from your mobile device.

Parents can access key school information and services, including: consent forms, payments, attendance alerts, school news, calendars, parent-teacher interview bookings and more.

The app also supports push notifications, enabling schools to send alerts and updates directly to parents in real time. For more information, refer to guide:

Steps

1. Open the School Bytes parent app and select log in.

2. Log in using your email address and password.

3. Select activities.

A list of events will be displayed.

4. Select request refund.

5. Select a refund reason.

Parent Portal - excursions - request refund - reason.png

6. Enter any comments.

The comment will be visible for the school to assist in processing the refund.

Parent Portal - excursions - request refund - comment.png

7. Select an option from the payment method.

If available, the refund should be processed back to the original card.

Parent Portal - excursions - request refund - refund method.png

8. Select submit request.

The refund request will now be sent to the school for approval. Once the refund has been approved, payment will be sent to the payment method selected.

Parent Portal - excursions - request refund - submit request.png

Further assistance

If you have any questions relating to this article, please contact your school.

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